Super User
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
KBRV Resort Operations Pty Ltd (ABN 80 010 836709), trading as Kingfisher Bay Resort
[accordion]
[accordion_item title='DEPOSIT POLICIES']
Property (Includes ROD & Year-round packages)
OFF-PEAK
A valid credit card is required to confirm the booking with payment on check-in. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in your credit card is required for a security deposit for incidentals during your stay (amount varies based on room type). If no credit card is available, a cash or debit card payment can be made with a refund of the difference on check out.
PEAK
The first nights’ accommodation will be charged upon submitting your booking with the balance processed 30 days prior to arrival to the card used. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in your credit card is required for a security deposit for incidentals during your stay (amount varies based on room type). If no credit card is available, a cash or debit card payment can be made with a refund of the difference on check out.
BAR/Campaigns
The full value of the Accommodation or package will be charged upon submitting your booking. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in your credit card is required for a security deposit for incidentals during your stay (amount varies based on room type). If no credit card is available, a cash or debit card payment can be made with a refund of the difference on check out.
[/accordion_item]
[accordion_item title='CANCELLATION POLICIES']
Property (Includes ROD & Year-round packages)
Cancellation policy varies based on the package and/or room rate selected. Refer to the package and/or room rate for details of the applicable cancellation details. If no specific cancellation policy is attached to a package or a room rate, the standard policy for all online bookings permits free cancellations up to 15 days prior to arrival (excludes Peak period, which is 30 days).
Early departures/decrease in length of stay is considered a cancellation and non-refundable.
Cancellations within 15 days (30 during peak periods) of arrival and no-shows (failure to check-in) incur a charge equal to the full value of the booking including enhancements.
Bookings cancelled due to inclement weather, illness or change of mind must be claimed through your travel insurance.
*Peak Periods include Easter, Spring and Christmas School Holidays.
BAR/Campaigns
Pre-paid rates and offers do not allow for any amendments. In the event of a cancellation no refunds apply.
Bookings cancelled due to inclement weather, illness or change of mind must be claimed through your travel insurance.
[/accordion_item]
[accordion_item title='PRE-TRANSFER INFORMATION']
To ensure that sufficient time is available for ticketing, luggage collection and vehicle parking please arrive at your transfer point (Mainland Reception, River Heads Shopping Village, Shop 7, 54 Ariadne Street, River Heads) at least 45 minutes prior to your departure time.
[/accordion_item]
[accordion_item title='PORTERAGE, LUGGAGE HANDLING & WEIGHT POLICY']
- Each guest may check-in two (2) items of luggage.
- Additional items incur a handling fee of $10 per item.
- Due to Australian WH&S requirements, the maximum acceptable weight for any single piece of luggage is 25kgs. Bags weighing 20+kgs will be tagged to indicate heavy luggage and that care must be taken when handling.
- Bags are available for sale from the Mainland Reception if required to pack down.
- In the event of refusal to pack down/pay excess, the guest will be asked to carry their own luggage at all transportation points.
[/accordion_item]
[accordion_item title='CARING FOR MOBILITY IMPAIRED GUESTS DURING THE TRANSPORT PROCESS']
We encourage all mobility impaired guests to contact us directly, so we can discuss your needs enroute to K'gari (Fraser Island). Please contact us on 1800 BARGES (it's a free call in Australia) or by calling 617 4194 9300.
We have a wheelchair lift that can be used to transport guests from the vehicle deck to the main saloon when travelling to and from K'gari (Fraser Island). If the lift is inoperable, passengers may book a private vehicle on to the ferry at the passenger rate. If a private vehicle is not available, Kingfisher Bay Resort will provide a driver and vehicle for use during the transfers.
[/accordion_item]
[accordion_item title='CHECK IN & OUT']
Check in - 2.00 pm
Check out - 10.00 am
Late check out and early check in requests are subject to availability and will incur a fee.
[/accordion_item][/accordion]
KBRV Resort Operations Pty Ltd (ABN 80 010 836709), part of Kelsian Group Limited.
KBRV Resort Operations Pty Ltd (KBRV) includes a number of companies. This policy covers Kingfisher Bay Resort, K'gari Beach Resort, K'gari Explorer Tours, and Fraser Island Ferries.
KBRV mission is to consistently exceed our visitors' expectations in terms of the products and services we provide by creating a customized experience for each visitor. KBRV collects information about our visitors so that we can provide an experience that is tailored to their preferences. Since the privacy of our visitors is of paramount importance to KBRV, we wish to protect it and maintain the trust of our visitors while collecting the information necessary to do this. KBRV is fully committed to providing information about the collection and use of personal information furnished by, or collected from, visitors while using our website, products and services. Below is an explanation of the information we collect, how we use it, and why the use of this information will benefit our visitors' experience.
WEBSITES
The websites owned and controlled by KBRV, may ask for and collect personally identifiable information in order to provide a customized experience. Visitors are given notice of this request. Visitors will be informed about how KBRV may use such information, including whether it will be shared with carefully selected third parties. In most cases, the information a visitor provides is added to our database in order for KBRV to provide personally tailored messages, which are delivered online. Visitors will always be offered the choice not to provide personally identifiable information or to have it shared with others.
Please note that KBRV does not control and will not be responsible for the privacy policies of third party websites, or websites not controlled or authorized by KBRV. Third party websites that are accessed through links on our websites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing personal information.
Visitors to our membership website are asked to become Registered Online Members. In order to become a Registered Online Member, visitors will be asked their name, address and other basic profile information. Registered Online Members will be assigned a login ID and a password in order to perform certain functions, next time they visit our website. If the visitors choose not to supply the information, their ability to perform certain transactions may be affected. For example, not providing an email may prevent the processing of an enquiry/booking form.
Questions or comments about KBRV or about our privacy policy should be directed as follows:
Email:
Phone: +61 7 3032 2810
Address:
Level 9, 545 Queen Street
Brisbane QLD 4000 Australia
SECURITY
We respect our visitors' privacy. Personally identifiable information can be accessed and updated by our members during and after the registration process. Security is provided concerning credit card information, names, addresses, email addresses and any other personal information that visitors may provide within Reservation, Enquiry and Members portions of our websites. When processing an online credit card transaction via our website, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
Although 'guaranteed security' does not exist either on or off the Internet, we safeguard our visitors' personally identifiable information by using industry standard practices. Currently, our websites utilize a variety of different security measures designed to protect personally identifiable information from unauthorized access by users both inside and outside KBRV.
Third party websites that are accessed through links on our websites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures, implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing personal information.
COOKIES AND INVISIBLE PIXELS
A cookie is a very small text file that is sent to a visitor's browser from a web server and stored on the visitor's computer hard drive. It assigns the computer a unique identifier. It is essentially the visitor's identification card when she/he returns to the KBRV site. Cookies save visitors time because they help us to provide the visitor a customized experience without having to remind us of her/his preferences each time she/he returns to our web pages. KBRV cookies cannot damage visitors files, nor can they read information from the visitor's hard drive.
Cookies help us provide our visitors with a personalized online experience in the following ways:
- They remember visitor names and passwords for future visits so log-in is easier and faster
- They ensure visitors are provided with the appropriate frames and content
- They ensure visitors obtain the information requested
- They help us deliver communications that are relevant and targeted to our visitors' interest
KBRV cookies do not follow visitors when traveling on the INTERNET after leaving KBRV websites. We track the usage of our websites in order to modify it according to our visitors' need. We pay attention to what information is requested and attempt to make it easier to find such information in the future.
If visitors do not want the benefits of these cookies they can set their browser to reject the cookies. Visitors should consult the instructions for their particular browser on how to do this. However, visitors should understand that rejecting cookies might affect their ability to perform certain transactions on our websites and our ability to recognize their browser from one visit to the next.
KBRV also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate without personally identifiable information. KBRV may use this information to improve marketing programs and content.
GOOGLE ANALYTICS
When you visit certain sections of our websites, Google Analytics, a website analytics service provided by Google, Inc ("Google"), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to our websites and pages, the average time spent on the site and the pages viewed. KBRV will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. KBRV will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit http://www.google.com/intl/en)ALL/privacypolicy.html.
You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.
TARGETED ADVERTISMENTS
Based on your activities on our website, targeted adverts and internet-based offers in the form of varying display banners may be presented to you whilst browsing. Our partner organisations may also use cookies to gather information based on your browsing interests and activities to provide you with advertising. Advertising cookies allow advertisers to show you the most relevant products, offers, and advertisements on the site and third-party sites, or through emails or other message platforms.
The use of tracking technologies (including cookies) by our Service Providers is not covered by our Privacy Policy. We do not have access or control over these cookies.
ACCESS TO INDIVIDUAL PROFILES
Within the Members area of the website we provide a profile section. Filling this information makes it easier for visitors to conduct certain functions. We respect our visitors' privacy and maintain their profile information on a secure server. Personally identifiable information can be accessed and updated by the member. KBRV will not use our visitor's confidential information for purposes, which are not disclosed to or authorized by the visitor. Visitors have the opportunity to review the information they provide and update it at any time.
Occasionally, information that a visitor requests to be removed will be retained in certain files in order to properly resolve disputes or to troubleshoot problems. In addition, information is never completely removed from our databases due to technical and legal constraints, including stored "back up" systems. Therefore, visitors should not expect that all of their personally identifiable information will be completely removed from our databases in response to their request.
Data collected by KBRV is an asset. It is possible that KBRV, its subsidiaries, affiliates, joint venture companies, or any combination of the foregoing, could merge with or be acquired by another legal entity. In such event, visitors should expect that KBRV may share some or all of the data collected from its visitors with such other entity; provided, that such other entity will be notified of the practices, which apply to personally identifiable information under KBRV's applicable privacy policy.
From time to time, KBRV asks visitors for their email address in order to provide relevant information such as reservation confirmation and offers. Email addresses may be joined with other information provided at our website and may also be augmented with other data sources. By providing their email addresses to us, visitors may receive email. Visitors will always have the ability to accept or decline email communications from KBRV.
Email communications is sent only to people who have consented to receive email from KBRV or by our carefully selected third parties. At the time of email capture, KBRV will advise the visitor that we will use the email address for service and product information, as well as marketing and promotional communications. At any time a visitor may opt-out of receiving email communication by following the directions posted in every email, or by contacting a KBRV customer service representative to opt out of email communication.
Visitors may receive periodic offers and information from KBRV about our products and services, as well as offers and information from KBRV carefully selected marketing partners. Visitors may also receive offers and information directly from these selected third parties. Visitors who do not want to receive marketing information from KBRV and/or these third parties in the future, have the option to contact us in order to decline such communication.
Once the visitor has opted out, they can choose to opt-in again by changing their profile online or by contacting us in any way.
In cases when a visitor voluntarily provides personal information in response to an email (a survey or a purchase, for example) KBRV (or a third party engaged by KBRV) will inform the visitor how this information will be used. For example, information may be used so visitor can receive goods, services or information that was requested. KBRV may also use this information in aggregate form to get a better understanding of the type of individuals responding to specific offers.
SWEEPSTAKES / CONTESTS
Sometimes KBRV runs sweepstakes and contests. We ask people who participate to give us their contact information (like their email address). If a visitor participates in a sweepstakes or contest, his/her contact information may be used to reach him/her in connection with the sweepstakes or contest, and for other promotional, marketing and business purposes.
All KBRV sweepstakes/contests entry forms will provide a way for participants to opt-out of any communication from the sweepstake's/contest's manager that is not related to awarding prizes for sweepstake/contest. Entry forms will further provide contestants with a choice whether to receive email marketing materials from our carefully selected third parties. When a visitor enters KBRV sweepstakes/contest, the information the visitor provides is not shared with any third party, unless the visitor agrees to such by checking the opt-in box on the sweepstakes/contest entry form. By accepting the prize, the winner agrees that KBRV (and those acting under its authority) may use the winner's name picture/portrait, likeness and/or voice for advertising and other promotional purposes without further consideration, unless prohibited by law.
IMAGES
Images taken by KBRV and their agents on K'gari (Fraser Island) may be used for marketing purposes. KBRV has unrestricted use of these images including, but not limited to, web, printed collateral, social and media and subjects will have no future claim to images.
RESEARCH
From time to time KBRV may perform research (online and offline) via surveys. All surveys responses are voluntary, and the information collected will only be used for research and reporting purposes, to help KBRV to better serve its visitors by learning more about their needs. The survey responses may also be used to determine the effectiveness of our websites, various types of communications, advertising campaigns, and/or promotional activities.
If a visitor participates in a survey, the information given by the visitor will be used along with that of other study participants (for example, KBRV might report that 50% of a survey's respondents are women). KBRV may share anonymous individual and aggregate data for research and analysis purposes.
KBRV may also contact participants through email for other purposes if given permission to do so. For example, if participants indicate in survey that they wish to join a KBRV online research panel. When a participant submits a survey, the email address and the response to the "future contact" question described above, are automatically stored in a database that is intentionally separated from the participant's survey responses. Therefore, the participant's email address is not tied back to the survey responses. KBRV will not share with third parties the personally identifiable information provided by a survey participant in response to survey questions. For all other purposes, only aggregate data that is devoid of all personally identifiable information will be used.
In the course of providing survey to visitors, a cookie may be placed on their browser in order to control the research process, primarily to stop people from being asked to take the same survey twice - or being allowed to take the same survey twice. In addition, the types of advertising visitors view in emails received or on websites during the course of their web surfing, may be connected to the visitor's anonymous survey responses.
Participation in KBRV's surveys is voluntarily. Participants who do not whish to receive email communications from KBRV may opt out of the receipt of such communication by notifying us as provided below.
Email:
Phone: +61 7 3032 2810
Address:
Level 9, 545 Queen Street
Brisbane QLD 4000 Australia
PERIODIC REVIEW AND MODIFICATION
This privacy policy was last modified on 25 May 2018. KBRV recommends that visitors review this Privacy Statement periodically, as KBRV may revise it from time to time.
CONTACT US
KBRV provides all visitors with the option to contact us with any further questions or concerns. Questions or comments about KBRV or about our privacy policy should be directed as follows:
Email:
Phone: +61 7 3032 2810
Address:
Level 9, 545 Queen Street
Brisbane QLD 4000 Australia
GENERAL
Insofar as it may not be apparent from the balance of this privacy policy the following are emphasized:
- This privacy policy complies with the National Privacy Principles under the Australian Privacy Act 1988 (Commonwealth) ("Privacy Act")
- KBRV only collects personal information insofar as it is necessary for our functions or activities.
- Except as otherwise identified in this privacy policy KBRV obtains all personal information directly from its online customers.
- KBRV will not collect sensitive material as that term is defined in the Privacy Act without the prior consent of its online customers.
- KBRV shall do all that is reasonably possible to ensure information collected by it as accurate, complete and up to date.
- KBRV takes all reasonable steps to protect personal information provided from unauthorized access.
- KBRV takes all reasonable steps to identify and destroy information that is no longer required by it.
- KBRV allows access to personal information obtained by it from an online customer to that online customer.
- KBRV will not transfer personal information outside the Commonwealth of Australia unless it meets the requirements under National Privacy Principle 9.
Traveller Accommodation Providers (Liability) Act 2001
SCHEDULE 1 NOTICE Section 15
NOTICE ABOUT LOSS OF GUEST’S PROPERTY
Traveller Accommodation Providers (Liability) Act 2001
The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability.
Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.
The strict liability of the accommodation provider under the Act –
- Applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest
- Is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities
- Does not cover motor vehicles and things owned by the guest left in or on motor vehicles
Note: Words appearing in italics and bold have a special meaning under the Traveller Accommodation Providers (Liability) Act 2001.
